Portbound — Delete Your Account

This page explains how to delete your Portbound (回港) account and related data. This URL can be used in Google Play's account deletion URL field.

Option 1: Delete in the App (recommended)

The App is in Traditional Chinese; on-screen labels are shown in parentheses.

1. Open Portbound and sign in. On the harbor screen, tap the gear icon at the top right to open Settings (設定).

2. Scroll to the Account (帳號) section in Settings and tap Delete Account (刪除帳號).

3. Tap Delete (刪除) to confirm. When deletion is complete, the App returns to the sign-in screen.

Deletion requires an internet connection. If the App says it cannot reach the server or that your sign-in has expired, your account has not been deleted yet: check your connection, or sign in again, and delete it once more.

Option 2: Email Us (if you cannot sign in)

If you cannot sign in (for example, you no longer have access to the Apple Account or Google Account you used), request deletion by email:

1. Email portbound.esquire481@passinbox.com

2. Use the subject Account Deletion Request

3. Include how you signed in (Sign in with Apple on iOS or Sign in with Google on Android) and the email address of the Apple Account or Google Account you used. If you chose Apple's Hide My Email when signing in, give us the relay address Apple created (you can find it under "Sign in with Apple" in your Apple Account settings).

4. We will reply to confirm that you are the account holder. Once confirmed, we will complete the deletion within 14 days and let you know by email.

What Is Deleted and What Is Kept

• Deleted: your account data on our server (player ID, sign-in method, Apple or Google account identifier, email address or Apple relay address, the encrypted Apple refresh token, and creation and update times) and the saved game progress linked to that account (such as sea coins, raffle tickets, gear levels, codex, pity count, and outfits). When you delete your account in the App, this data is removed from our database immediately.
• Authorization: if you signed in with Apple and delete your account in the App, our server also revokes the App's authorization with Apple; on Android, deleting your account in the App removes the App's authorization from your Google Account. If Apple or Google cannot complete the revocation at that moment, your account data is still deleted; you can also remove the App's access yourself under Sign in with Apple in your Apple Account settings, or under third-party apps and services in your Google Account.
• Database backups: the database's point-in-time recovery backups (Cloudflare D1 Time Travel) are kept for up to 30 days and then overwritten automatically.
• Server logs: program logs (event names, player ID, sign-in method, and error reasons) and connection metadata recorded by the Cloudflare platform (such as IP addresses) are kept for at most 7 days and then deleted automatically.
• Other data kept: if you bought diamonds on iOS, deleting your account unlinks that purchase record from you — we remove the player ID but keep the transaction ID, the product and the number of diamonds granted. This stops anyone from deleting an account and claiming the same purchase again, and it lets us answer refund notices and keep our books; once unlinked, the record can no longer be tied to you. Any unused diamonds go with the account and are not refunded. Emails exchanged about your request are kept only as long as needed to process it and to show that it was completed. If the law requires us to keep specific data, we keep it only for the required period and then delete it.
• Your Apple Account or Google Account itself is not deleted; this page covers only the data Portbound holds.
• You can also remove the App's authorization yourself in your Apple Account or Google Account settings, but that only removes the authorization and does not delete the data on our server; uninstalling the App does not delete it either. To delete your data, use one of the options above.
• Deletion cannot be undone. If you sign in again later, you start over as a new player.

Contact: portbound.esquire481@passinbox.com

繁體中文版：https://portbound.cc/delete-account

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